Holistic Steps recognises that your privacy is important and is committed to protecting it. We ensure the appropriate protection and management of any information you share with us. Your data is kept confidential and secured to the highest standards, in accordance with the General Data Protection Regulation (GDPR).

How Your Information Is Used

Any personal information you provide will only be used for the following purposes:

• Delivering therapies

• Booking appointments

• Billing

• Marketing (only with your explicit consent)

Only authorised staff will have access to your records for these purposes. In some cases, we may be required by law to provide records to a legal authority. If such a request is made, we will inform you unless legally prohibited from doing so.

Please note: We cannot provide treatment if we are unable to maintain records on you.

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Data Controller

For any matters related to your records, please contact our Data Controller:

Name: Elza Alex
Phone: +353 (0) 852668461
Email: holisticsteps25@gmail.com
Postal Address: 7 Ardleigh Crescent,Mullingar, Co. Westmeath, IrelandEircode: N91PWR3

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Where Your Data Is Stored

Records are securely stored in a locked filing cabinet at:

📍 7 Ardleigh Crescent, Mullingar, Co. Westmeath, Ireland. Eircode: N91PWR3

The key holder is Elza Alex, and they keep the key in their possession at all times.

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Who Has Access to Your Records and Why?

The following individuals have access to your records, only for the specific purposes outlined above:
 

Elza Alex - Therapy delivery, Bookings, Billing & Administration

Your records will never be shared with any commercial organisation or external therapist.

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How Long Is Data Retained?

All records will be retained for seven (7) years after your last appointment. However, records can be destroyed earlier if you make a request.

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Your Rights Under GDPR

You have the following rights regarding your personal data:

1. Access: You can request a copy of all records we hold on you. Please allow up to 14 days for processing.

2. Correction: If any information is incorrect or unnecessary for our records, you can request a correction or removal.

3. Deletion: You may request the complete destruction of all your records. This request must be submitted in writing via registered post, and we will comply within 14 days.

4. Printed Copies: If your records are stored digitally, we reserve the right to provide printed copies instead of electronic files for data security reasons.

If you have any concerns or wish to exercise your rights, please contact our Data Controller at the details provided above.

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Thank you for trusting Holistic Steps with your care and privacy.